Privacy Policy
This website ("Website") is owned and operated by respilean.com ("we," "us," or "our"). We respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or use our Website.
By accessing our Website or using our services, you agree to the terms of this Privacy Policy, which is incorporated into our Terms of Service.
1. GDPR Compliance
We comply with the EU General Data Protection Regulation ("GDPR") and act as the "Data Controller" for the information we collect. Our compliance measures include:
Ensuring third-party partners are GDPR-compliant.
Storing data securely and allowing users to request data deletion.
Limiting data use to what is outlined in this Privacy Policy.
Notifying users of any policy changes.
Appointing a Data Protection Officer (DPO) to oversee privacy matters.
2. Information We Collect
We collect two types of information:
(a) Personal Data
What is Personal Data? Information that identifies you, such as your name, email, phone number, country, city, state, and zip code. This also includes any information you provide through emails, chat, or forum posts.
How We Collect It:
When you submit a contact form.
When you engage in an online chat.
When you post in our user forums.
Your IP address or mobile device identifier when you visit our Website.
How We Use It:
To communicate with you and respond to requests.
To send account-related notifications and promotional emails.
To identify your location for regulatory compliance.
Storage:
Personal Data is stored securely in the Amazon Cloud.
(b) General Information
General information does not identify you personally. It includes:
IP address, device ID, browser type, ISP, or carrier name.
Last web page visited before our Website.
How We Use It:
To understand user behavior and improve our Website.
To customize user experience via cookies.
Services like Hotjar, Google Analytics, Facebook, and ZenDesk help us analyze user interactions.
Storage:
General Information is stored on Amazon Cloud servers.
3. How We Share Information
We do not share Personal Data for marketing without your consent. We may share information:
With Service Providers: Amazon Web Services, ZenDesk, Amazon SES, Google Analytics, and Hotjar, which help us operate our Website.
With Law Enforcement: If required by law or for legal defense.
During Business Transfers: If we sell assets or enter bankruptcy, user data may be transferred.
For Protection: If necessary to protect our company, affiliates, or users.
4. How We Protect Your Information
We implement security measures to protect data against unauthorized access, loss, or damage. However, no system is 100% secure. Users should take precautions, such as logging out after using shared computers.
5. Data Retention
We retain Personal Data as long as needed for business or legal purposes. Users may request data deletion as described in Section 6.
6. Your Rights & Choices
All Users:
Unsubscribe from non-account emails via the “unsubscribe” link.
Request data deletion or modification.
Limit data sharing (which may impact service functionality).
EU Citizens:
Request access or deletion of their data under GDPR.
Data requests are processed within 30 days, free of charge.
California Residents:
Under the California Online Privacy Protection Act (CalOPPA), request details about data shared with third parties for marketing.
One request per year is allowed.
7. Tracking & Do-Not-Track Requests
We use tracking tools for analytics and customization. We honor Do-Not-Track (DNT) requests sent by web browsers.
8. Children Under 13
Our Website is intended for users 18 and older. We do not knowingly collect data from children under 18. If we discover such data, we will delete it promptly.
9. Privacy Policy Updates
We may modify this policy and will notify users via a pop-up on our Website. Continued use of our Website implies acceptance of the changes.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer.
We value your privacy and will be happy to assist you with any concerns.